Terms of service

1. Who we are

This website is operated by PROCODE WEBSITE, a sole proprietorship (obrt za usluge) owned by Nicolas Nemet, Ulica grada Vukovara 255/1, 10000 Zagreb, Croatia (Procode, we). These terms apply to every offer, contract and service we provide.

By requesting an offer or working with us, you agree to these terms. If you do not agree, please do not order our services.

2. Our services

We provide business process automation, website tracking and analytics setup, and custom website design and development, as described in your written offer or contract.

Websites are built as custom work for each client. Automations are designed around your specific workflow and set up with the tools that fit your case.

The scope, deliverables and exclusions are defined in each offer or contract. Anything outside that scope is quoted separately.

Results such as more leads, sales or search rankings depend on many factors beyond our control. We do not guarantee specific business outcomes.

3. Offers, prices and payment

Offers are valid for the period stated in them. Work starts once both sides have confirmed the offer in writing and any agreed deposit has been received. Prices are stated in EUR unless the offer says otherwise, and payment dates are set out in the offer or contract.

4. Your responsibilities

You provide the content, access, materials and answers we need, on time. Delays in feedback or materials can move agreed deadlines.

You confirm that you have the right to share the content and data you give us, and that it may be used to deliver the agreed work.

5. Delivery and changes

Deadlines are estimates unless the offer says otherwise. Changes requested after approval that go beyond the agreed scope are quoted as separate work.

6. Maintenance and hosting

Monthly maintenance and automation support run for the period and at the price stated in your offer. Hosting and domain costs are paid by you directly to the provider unless agreed otherwise in writing.

7. Intellectual property

Unless agreed otherwise in writing, Procode keeps the copyright in the work it creates, and you receive a licence to use the delivered work for your business. Transferring full copyright to you is possible and is charged separately.

Your own logos, texts, photos and other materials remain yours. We use them only to deliver the agreed work.

8. Third-party platforms and liability

Our work depends on third-party platforms such as Webflow, Google and Meta. We are not responsible for outages or for policy and price changes made by those providers. To the extent permitted by law, our liability is limited to direct damage and to the amount you paid for the service concerned. Nothing in these terms limits liability that cannot be limited by law.

9. Ending work and governing law

Either side can end an ongoing maintenance arrangement with written notice as stated in the offer. Work already completed is invoiced. These terms are governed by Croatian law. We may update them from time to time, and the date at the top shows the latest version.

10. Contact

For questions about these terms, write to info@procode.website. Procode Website, Ulica grada Vukovara 255/1, 10000 Zagreb, Croatia. See also our privacy policy and our cookie policy.